Chloe in the Service Office, at Sippy Downs, whilst being on her own, she was very efficient. Under a very busy time. Chloe phoned me as my car was not going to be ready for collection at the time first thought. When Chloe phoned me to collect my car, she was genuinely apologetic, things happen. Smiling and happy as I walked into the office. It is so nice to see such resilience, and maturity - for a young lady. Well done!