Amanda is a delight to work with. This was my 2nd time of using her services and once again she was super efficient and a delight.

Approximate cost: $900

Although the salesman was really friendly & helpful and the installers cleaned up after themselves the basic errors and customer service following installation were horrible! The job was completed by subcontractors and the new power safety board was not inspected as required, electric cabling was not secured in the ceiling and was laid diagonally across rather than following the beams. The A/C unit wasn't properly drained or fitted to the ground (it was adhered to the balcony using silicone sealant which lasted for 3 months before cracking and failing). I found the company to be quite rude & condascending when I reported issues to them and often saying one thing over the phone then another in email. I ended up reporting to both VBA & ESV regarding the non-compliant works. It took a while for VBA to investigate but both organisations found the work to be defective and required remedial works to be undertaken. Apart from the sub-contractor plumber I have not received an apology. McKinnons have acknowleded that remedial works were required but have not apologised. I have been threatened with being taken to VCAT and quotes from their contract thrown at me. When I quoted back their website saying "passionate about service, quality workmanship and after sales support" all I got was silence. I have had to chase them to provide electrical safety and plumbing compliance certificates - even then they provided me with a plumbing certificate with the original installation date rather than following the completion of remedial works. To add further annoyance I had obtained cheaper quotes but decided to go with them as the salesman sounded so good! I advise you not to use this company but you can make up your own mind!

Approximate cost: $3500