I arrived at 8 minutes to 6, with an urgent referral to see pathology for a blood test for my elderly father. The receptionist who I believe was in her 60s went on about how the lady finishes at six and we were too late (Despite there still being 8 minutes and we were the only patients in the whole building). I explained that we were sent from our Doctor five minutes ago and we needed the blood test results back before Surgery Monday (today is Friday). She repeated a few more times that the lady wanted to finish before finally going to 'ask her if she would see us.' The receptionist came back and said she would see us and then went on to tell us 'how lucky we were that she will see us,' and that 'she wants to finish and leave.' I pointed out that it was only 5 to six. She stopped, raised her voice and started wagging her pen 5cm from my face. I put my hands up (as if to signal stop) and backed away telling her not to wag her pen in my face (my tone was probably a bit upset at this point) She yelled at me to 'SHUT UP, and said YOU LISTEN HERE....' I walked away from her towards the pathologist as I did not want to engage, so she told the pathologist not to let us in, who promptly shut the door in our faces. We just walked out in shock.