Being born in the 50's I'm squarely placed in the technology avoidant group. This has seen a few past technology glitches result in highly stressful moments. It can be readily understood why a consultant might find this embarrassing – once frustratingly asked, “can we speak with someone who understands technology?”

Thus I offered to write a testimonial of the high degree of support - devoid of irritation or annoyance I received from John as he patiently assisted me to navigate the Telecube site to secure my 1300 number. If this is an indication of their service provider commitment, I'm with the right provider. Thank you John!