I bought a Bio-Bidet BB-800 from COSTCO about 4 years ago. It was running fine until recently, and it developed a fault due to some internal parts failures. Went to COSTCO and they don't really want to know any after warranty issues. Also, COSTCO is not longer selling the brand and has no service contact to recommend. Contacted to Bio-Bidet in US, they showed sympathy but this is really beyond their reach by distance.

When I had found Bidets2go because they were selling the same model, they immediately helped me with diagnostics and sent out spare parts within the same afternoon at much discounted prices. Further follow-ups to get to the bottom of the bidet's issues led Bidets2go to sending me free parts at their postage cost. It almost sounds unreal for a business to help someone who is not even their own customer to this extent!

I thought this is the least I could do to call for the support to those small to medium Australian businesses under threats from E-commerce and big supermarket chains. We will see those very personal and warm services disappearing if we make our purchasing decisions based on prices alone.