I have used Frank for all of our PC repairs for many years. He is always very helpful, fast, honest and very reasonably priced. He has re-imaged multiple lap tops, desk tops, added RAM, recovered data, provided recommendations for software/hardware/anti virus programs and when we get the machines back they typically have a more recent version installed for the operating system/ MS Office Suite. He is also honest and won't put a bunch of time into a machine that is not recoverable.