Long story: Almost a year ago (November 2016), two movers extensively damaged our furniture. They scratched a leather sofa, ruined a partition in a cube bookcase, left a bloodstain on our new mattress, pulled the threading on a sofabed, scratched and dented a wooden desk, dented a washing machine and somehow managed to put major scratches and dents in our refrigerator (amongst other damages). They also chipped the paint in our home which had been freshly painted.
When we asked for our possessions to be repaired through their insurance, noting with relief that their website stated they were "fully insured", a business representative subsequently advised us that this insurance only related to their public liability and truck insurance and did not extend to our possessions (I've since learned through Consumer Affairs Victoria that this is a load of rubbish). He agreed to refund the $382 we'd paid for his service.
Weeks passed and still no sign of our money. After much to-ing and fro-ing, the business representative reneged on his agreement to refund us, so we lodged a claim with VCAT. The hearing date came and the business representative did not show up. In his absence, the VCAT Member ordered Panda Man and Truck to repay us the $1,300 it would cost us to repair our furniture.
The business representative has refused to comply with this Order, so I have lodged a claim with the Magistrates Court to have the VCAT Order enforced. By now he is also liable for all costs incurred through the process.
The business representative has been rude, dishonest and downright painful to deal with. It is not too much to ask that your furniture retains its condition upon being moved. Do NOT use this service.