I have attended this vet for over twenty years. I missed the last two years as I have been living in Port Pirie for the last two years. Having moved back, and my cat needing some attention, I rang. I was on hold for about half an hour. I finally spoke to someone, who wanted to know if I had seen them for the last two years. I explained that I had been living in Port Pirie and she said that the new owners considered me a new customer. She then asked if I would like a new customer appointment. I said no thanks because I needed my cat seen to now. I started to say that this was not good enough and hopefully have a discussion about my unusual circumstances but the girl spoke to me in a rude manner (her tone, not what she said) and hung up on me when I was half-way through my sentence. I was neither rude nor abusive. I guess 20 or more years of being a loyal customer means nothing.