I signed up because of special deal. Asked for connection at end of month because existing service is paid up until then, so I don't know about the actual internet yet but I have been on phone to customer service twice with questions and both times they make me want to scream! They are worse than useless. They seem like they are reading from a script. Instead of actually answering my questions they recite the same thing they have already read out which doesn't answer the question - over and over! They don't seem to even understand what they are saying because when you ask them to clarify they contradict themselves and then go back to the same script.

When I questioned their process of first disconnecting me, THEN sending the email I need to get reconnected, then leaving me without internet for at least 24 hrs, and up to 48, her only response was to suggest that I don't change to More (whom I have already paid!) and stay with my current provider