Reviews by krisg833

This review is for Caroline Springs Vet Hospital, Caroline Springs VIC

verified email - 03 Feb 2017

Very rude and condescending staff at Caroline springs Vet. Mum and I were dealing with one of the receptionists when another [redacted personal identifier] rudely interrupted us telling us not to assume Vets will be readily available to Renew Garfield's prescription (my cat) and we should call ahead even though the vet had told us the medication is over the counter and he can have it for 6 months. The information was not recorded on their system and the staff were not willing to help. When I phoned up to ask to escalate poor customer service [redacted name] answered the phone was rude again on the phone and dismissive and sarcastic when I told her she interrupted us rudely earlier when we were at the Vet and she replied with "oh lovely" and sarcastically mocking me. The worst customer service experience for me in Australia to date. I am still baffled that an adult in the customer service industry can behave that way and get away with it.

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