Absolutely unprofessional. No qualifications. Burnt my hair to the scalp. Still mad me pay. Unbelievable how these people are still open

I got a call asking if I could come in one hour earlier as they had a cancellation. I got there earlier like they asked me to, ended up waiting 1 hour and 16 mins. No apology. Was tempted to walk out. When they finally got to me they quickly did my foils then talked me out of getting my hair trimmed. They also kept offering tea and coffee but always forgot. Disgraceful service. Needless to say they lost me as a loyal customer.