I hired a ute for 2 days, very easy process online. The automated process and instructions provided via email and website were very easy to follow. i encountered 1 slight glitch after accessing the car via the automated process, it would not start. solved by a quick call through to customer service who sorted the issue out remotely and i was away with no time wasted. vehicle was clean and in good condition. never had to wash my hire car before returning it but it wasn't really a problem - i guess it allows Gecko to provide low rates. overall very happy with the experience - no dramas, would go gecko again...