Worst customer service I've ever experienced. **I ordered business cards from them based on the 3-5 day turnaround advertised on their website as I had a reasonably tight deadline (9 business days). **Dark Horse sent me someone else's business cards by mistake and I then spent another 5 days being told my cards had been delivered to a newsagent (an agent of the courier), and they would be redelivered to me. **This never happened and, despite asking Dark Horse several times to reprint/resend my cards as the
original ones were clearly lost, I ended up having to spend an additional $500 with another supplier to arrange for my cards to be printed at short notice to meet my deadline.**Dark Horse would not reimburse me for this additional cost which was the result of their failure and instead made reference to 'we do not guarantee delivery within 3-5 days because our courier doesn't guarantee that to us'.**Their terms and conditions are nowhere to be found on their website or anywhere during the ordering/payment process and I don't know why they think their separate contractual arrangement with their courier is relevant to the representations about 3-5 day turnaround that they make to their customers. I was also told they had 'done everything' to get my cards to me, yet they would not consider reprinting them. Surely that's what other suppliers would do to rectify this sort of problem and ensure customer satisfaction