Yes it is a bulk bill no appointment doctors surgery but don't assume appointments are given on a first come, first serve basis. More like a whoever the doctor wants to see basis. I was sitting in a place where I could see the pile of patient files and in the 2 hours I was waiting witnessed doctor after doctor picking and choosing files from the pile. Sometimes even taking up to 10 files at a time and then not returning to the pile until they were done. And it wasn't on a need to see the doctor basis; I was having trouble breathing and almost got put in hospital when I finally saw a doctor and I was in clear view of the doctors every time they came out of their rooms but I saw countless people who had arrived after me who looked healthy get to see a doctor before me. When I enquired where I was in the queue and was told top 5, I still had to wait another 30 minutes. Disgusting, unfair behavior. I would rather pay for my appointment then return to this doctors surgery.

This feedback is based on the service provided by the call centre, not the work done. I called and booked carpet cleaning. The day of the booking after no one had arrived for an hour after the scheduled time, I called the call centre who admitted they had accidentally booked me in on another day. They said they'd sort it out and call me back. An hour later I called back again and spoke to the same women who had to be reminded of my situation. She said she'd called one person and hadn't heard back but she'd try a few other people now. 15 minutes later she called back and said she'd found someone to come at 430pm, 5 hours after the scheduled time. When I dared complain she said 'I don't need to hear your sob story I just want to know whether you need this person to come at 430pm' She also claimed to have been trying to help me non stop for the past hour (by calling one person and then forgetting about me?) I was offered no sympathy, no apology for wasting my day or any compensation. I will never use Magic Dry again after the appalling way I was spoken to. I understand mistakes happen but I should never above been spoken to the way I was. Disgusting customer service.