If you are in an accident with someone who has suncorp car insurance I wish you luck in getting hold of anyone to put your claim through. I have been trying to get through for 2 days so far and I have been on hold for most of it. It doesn't matter what time of day I call either. I have yet to speak to a person as the calls go in a cue as soon as it is answered. Each call to the recovery and claims team is dropped after 50 minutes or so and you have to call them again as they do not have the option of having a call back. Even if they did I am not sure they would call you back any way.
Do you not realise we have been through a traumatic situation and are probably in physical pain, I know I am because of the driver that ran into me while I was stopped at a red light. Suncorp, your lack or action , response and due care for those injured by your clients is astounding. Despite the recorded message while on hold, we are not important to you in anyway and neither is our call, situation or wellbeing. You do not help, you exacerbate the harm.