Chris is great when all goes to plan, but don’t expect any after sales support when things go wrong no matter how minor.

We had Chris out to service our door (May 2021). A day or so later the door would not close (possibly incorrectly adjusted torsion springs or limit settings). Chris said he would come out to adjust the door but kept delaying. I accepted this for several weeks during a COVID lockdown (even though repair and service work was permitted). After lockdown he told me he had obtained exemption to travel overseas for medical treatment and would not be available for the next 5 weeks (i.e. till the end of July 2021), yet as I discovered from a friend, who subsequently made an enquiry with Chris, he was still accepting and undertaking work during this time…funny that!

So, after having a functioning (albeit noisy) door we were left with an unusable door for several weeks after a routine service by Chris. I believe this was a very easy fix, which would have taken him less than 30 minutes to sort out, but instead he chose to go to any lengths, including lying and deceit, to avoid a call out to remedy his own work. He clearly doesn’t value his existing customers or seek to build a loyal, return customer base.

In the end I had to get someone else to come out and spend all of 10 minutes correcting Chris’s work to get the door functioning again.

If you’re looking for a reliable, honest business that backs their own work, keep looking – AVOID THIS BUSINESS!