This is the first time we went there and it will be the last...
I walk in to drop my dogs off in the morning before work and I encounter (because I was not at all greeted) by a man who seemed so disinterested in my dogs and even being polite to me... I introduced my dogs, he didn't ask as he didn't care what their names were. "Grand Designs", I have friendlier and better service from a mobile dog wash franchise that has little to no training!
I pick my dogs up after 3pm, so they were required to be there for 7 hours and sure they were nice and clean but I have two winter breeds and they were brushed but not entirely deshedded, I was still pulling tufts of fur from them standing in the shop! So I'm not sure why 7 hours was required. The fur that grows under between their paws wasn't trimmed at all. I know they are cheap but I am prepared to pay top dollar for quality grooming. There are a lot of awards around the shop, perhaps they have let them go to their heads rather than do a quality job daily?
While I was paying there was another woman with her dog who was so dissatisfied they took the dog back out for another trim.
I had a bad experience, I took my dogs home and finished their grooming myself.

Approximate cost: $120