The tradesman arrived on time. Was friendly, but not too chatty. Made sure he knew exactly which rooms required the carpets cleaned and explained how he was going to work and how we needed to be careful when walking on the carpets for the hour after he had completed the work. The carpets appeared as new when he had finished, but he advised that some of the marks would probably re-appear again because of the nature of the stains. We were very satisfied with his attitude and the work he performed and will not hesitate to employ him again.