We have been waiting for this lounge since June, it was finally delivered 2 months longer than expected lead time, which we understood, given the current global situation. When the lounge finally arrived, what we actually received was 2 halves of a lounge that couldn't even be assembled. We were convinced to wait yet another month for the missing half of the lounge that had apparently been delivered to another customers house to be redirected back to us. Fast forward another patient month to our agreed delivery date. Nothing arrives. We were the ones actively following this up and had to pull teeth to get same day call backs as to where our lounge was and what was happening. They finally call us back 4 days later saying "Your lounge was actually made wrong from the start, so you have no lounge here is Australia. If you pay us the FULL amount, we can give you a rental lounge (couldnt tell us what lounge) for time being and you have to wait another 12-14weeks for us to make you another lounge" You can imagine what our response was to this statement. So many lies and cover ups and absolutely no transparency whatsoever from the staff from the beginning. I can easily say I have grown a few extra grey hairs throughout this entire debacle. WOULD NOT RECOMMEND!