Our story unfortunately echoes a few people below...

We signed a contract in May and still have no pool in mid-January (8 months later), we have now had to engage a lawyer (so perhaps I will update this review on how things actually got finished given that path, assuming we get actually there...). For me, life it is about integrity (doing what you say you are going to do) and then apologies (etiquette) if you do not - Majestic has neither of these.

At one point they did not even come to our property for 4 months to do any further major construction, leaving the yard with a concrete shell and a construction zone i.e. no yard between after concreting and waiting to get to deck stage, let alone pebbling etc... Then we would see them for one stage at a time with typically a one month gap between coming back to do more. I have been around a few pools builds and house renovations in my time with typical contractor behaviors, but this is the worst I have ever encountered. At no point did they come around and give a formal apology for being grossly slow, nor did the company provide a letter of apology. Again lack of etiquette really rubbed salt into the wound (coupled to the arrogance of "we are the best and have been around for decades, so trust us we will be finished is a few weeks" being said every month).

We will see how things pan out in the coming period given our need for lawyer/QBCC/QCAT engagement... The pity is this firm puts many families through the same stress by signing contracts they don't deliver on (this and other forums show it repeated and their sub-contractors mentioned it to us also i.e. they do it to many clients (ironically we actually chose them due to their sales pitch having the timeline we wanted and it obviously hasn't even come remotely close).

Again, for me it is all about integrity in life (doing what you say you are going to do) and etiquette if you don't..