Paid for a top of the range phone and was shipped out straight away. I was away on holiday at the time, when I had returned and opened the phone it didn't work properly here in Australia and wouldn't update. I contacted customer service and wanted a refund but they said because it had been delivered 2 weeks before I arrived home that the refund time was over and needed to be put in for warranty. Sent the phone in with all appropriate paperwork like they asked. And over 1 month later and countless emails I am still $700 out of pocket and with no phone.