Reviews by janenek861

This review is for Hornsby Family Cars, Hornsby NSW

verified email - 14 Nov 2016

Absolute shonks, I DO NOT trust them. My daughter bought her first car from here, all good. They promised a capped service price which they did not stick to until my husband gave them a call. She kept up to date with all services and takes good care of her car. Her last service was 1 month ago. Today we have taken it back as the brakes sound as though it is metal on metal. When asked how this could be as checking brake pads should be part of every service, [Retracted name] reply was "she never asked for the brakes to be checked". Sorry but she is not a mechanic and checking the brake pads are part of the service which is what we are paying for! The brakes now need machining and the cost will be over $500. It resulted in a rather heated argument with [Retracted] who was extremely rude, was calling me names, said my daughter was a liar and stupid, Not to mention how dangerous this situation could have been for my daughter, driving with no brake pads could have resulted in an accident! I do not recommend anyone go anywhere near this place! This is an obvious case of taking advantage of a young girl who knows very little about cars!