[Removed name] installed a brand new Brivis ducted heating system for our house last year (2018). It went faulty three times within a month. He was quick to charge us for the service, however, every time we asked him to come and fix the problem, it took him a few days to a week. We had to live through winter days and nights without a heater in the house. He could not tell us what caused the fault. The heater broken down again this year while still under warranty and I reported to Brivis. I contacted him via various means. There simply has been no response.

Approximate cost: $4000

DON'T BUY BRIVIS
I purchased a Brivis SP530E ducted heating in 2018, which costed me nearly $40,000 including installation. As it was 4-star energy rating, I thought it would be worthwhile spending the money. However, within two months of installation, it failed 3 times and I had to call the plumber each time. It always took a while for the plumber to come out. Believe me, it was not fun to live in a freezing cold home with young children. The plumber could not find the root cause and told me Brivis had refused to come to the site to help him identify the problem.
It failed again this year (2019). An RACV emergency service man came and fixed it. He strongly advised to have Brivis to service the unit as it is still under 1-year warranty.
Guess what? When I tried to book in a service with Brivis, I was told I would have to pay even it was within the warranty period.
I am calling them again and so far I have been on hold for 50 minutes. I guess they must be receiving a lot of problem calls and complaints!
Stay tuned but my recommendation is DON'T BUY BRIVIS!!!

Approximate cost: $4000