Excellent in every way possible - immediate response and personalised advice, and Ellen was a lifesaver - I was able to go and pick up a much-needed comfy cone on the weekend. And the product - perfect. My dog actually seemed to enjoy having the comfy cone on, so much calmer than when we had her in the clear, stiff e-collar. It not only stopped her from re-opening the wound, but kept her calm and comfortable. Couldn't recommend highly enough!