I would give zero stars if I could. I made the Melbourne boutique call the Perth boutique this morning to make sure the watch advertised on their website was still available before buying it. The Melbourne store got back to me saying that it was still available but the Perth store was keeping it on hold for some customer who would come to inspect it in the afternoon. Since no deposit was handed in, and since the website was still showing the watch as available, I purchased it online. The payment went through, I receive an order confirmation email and the website reported the watch to be SOLD OUT just after my purchase. All good, then? Not really. Five hours later, I find out my payment got refunded without even a courtesy call from anyone. I called the main office and I was shocked by the guy on the phone (guys, you really need to understand what proper customer service is), who didn't even apologize ONCE for what happened and didn't even offered me a possible solution to fix the problem. Since they had an identical watch available on the website (just with the steel band as opposed to the leather band), I proposed to buy that one (regardless of the fact that was more expensive) with the condition that they would offer me the same discount they applied on the one I bought earlier in the morning. They refused once again showing an unbearable carelessness  towards a problem THEY have created and a snobbish attitude that was really the icing on the cake. All I did was purchasing a watch from their website. And now I have no watch, no apologies, no valid alternative even offered. You tell me if this can even happen in a store that picture itself as a "fine retailer". 

Approximate cost: $1700

Disgraceful training provider. After the first unit, I had already enough of it. I have completed the first unit in just 10 days, yet it took them a few weeks to get the marking done by their trainer. Some of the questions were deemed as non-satisfactory, despite the fact that they were actually correct. Had to ask for a review of my assessment (which wasted even more of my time) and some questions turned out to be correct as I thought. They never provided me with the resources for all the units (they open 1 unit at a time), so in most cases you will walk out with nothing in your hand cause the course delivery is shameful and you can't even access the resources (which by the way are simply pdf files). Their refund policy clearly states that a refund will be granted on the units the student hasn't attended, yet they don't want to refund the cost of a course for which they didn't even allowed me to access the learning material. I had to email them 4-5 times to get a refund, which they still refuse to give me despite their refund policy being totally on my side. Had to place an official complaint to ASQA this morning. Now they are changing their refund policy and they expect the changes to be retroactive. Save your time and study elsewhere!