The service department at Ballarat Holden provided really exemplary service on a used 2009 Honda Accord that we bought from them. After purchase (but within the 3 month dealer warranty) the car exhibited overheating problems. Although the local Honda dealer could not "fault" the vehicle (reproduce and diagnose the problem), Ballarat Holden took the vehicle back and worked on it until they were able to reproduce the issue. Resolving the problem required the replacement of the radiator and thermostat. While they had our car they loaned us a brand new Holden Commodore Wagon for two weeks. After the repair was completed they returned our car to us freshly washed and vacuumed. Total cost: $0.

To me this is stunningly good service and I can recommend them to others without hesitation.