Reviews by emmal544

This review is for Port Phillip Shop, Warragul VIC

verified email - 22 Jun 2020

Terrible customer service.
Similarly to other reviewers experiences, I ordered and was charged for an out of stock item that was listed as being in stock. I also paid for express postage.
After two weeks the item hadn't arrived.
Upon follow up with customer service, I was told the product was out of stock and not expected for another several weeks and my complaint would be referred to the manager who would contact me.
Three weeks and no reply.
I followed up again. No reply.
A refund was deposited in my account - A total if 5 weeks -no explanation, no apology, no product. Ample opportunity to resolve the issue.
One star is too high of a rating.
Spend your money on a business that appreciates their customers.