We originally went into the Joondalup store and brought a king size bed and put a $400 deposit down on a couch. Our situation has changed and the couch we wanted will not fit in our apartment. After speaking to an employee at the store who was very nice I was then put through to customer service. I had asked if we could spend the deposit money on a bed for my daughter the total cost $368 and I told them they could keep the rest. The response I got back was I could get a $400 voucher but it had to be spent on an item that was the same amount as the couch $1599 so basically to use our $400 we have to spend an extra $1200 it’s an absolute joke as we can’t afford it. So thanks Joondalup store you have just robbed us of $400 dollars

Approximate cost: $1200