I've tried a lot of different vets and these guys are by far the best. The decisions and advice offered are about the pet, not how much cash they can squeeze out of you with endless tests etc. I find all the staff to be professional and caring and I love the fact that they have changed their system to offer both appointments and walk ins as well as emergency care. They even have an extra vet on to ensure the walk in wait is generally not too long. They have a lot of facilities here too that most of the more expensive vet clinics don't have such as ultrasound equipment for example. Finally the vets are all brilliant. I usually see David Hughes who in my opinion is really excellent at what he does and is very patient with both pets and owners lol, but I think I have seen every vet there by this stage and have been very happy with each of them. It's a very busy practice and it's true you might have to queue up to get to the front desk at times but that's the price you pay if you want highly qualified professionals without paying the exorbitant fees generally associated with a visit to the vet. It astounds me that people complain about queuing up here, if you want quicker service you should expect to pay the premium it requires to have additional staff just for front of counter. I'll take a bit of a wait at the front if it means I can afford to give my pets better health care and caring professionals to ensure they get the best treatment available