Called them to fix a leaking shower tap. The guy (Steve) came to change the tap but it was still leaking. Called him to tell him and he said it would be OK in a few days. Waited a few days, still leaking so called again. Had to call twice and leave a message to say we'd call the office for him to finally get back, said he'd let us know that night about what time he'd come the next day. That was a few days ago. Given up now. Result: Paid $400 to change taps that we didn't need.
I've read a lot of good reviews and that's why we decided to go with Omega. Hope others don't get a 'take your money and run' experience.
Edit: Above issue has been fixed, changed rating.