Been taking my dogs and cats to Barnstone for about 30 years. My young retriever has just come back happy, clean and brushed, and is now more confidant with other dogs..a good sign. My neurotic and fussy old cat came home very annoyed with me, but sleek and well and without any weight loss... obviously well cared for. I was grateful that they took the time to learn what I was worried about when I left them.