Hi,
After checking safety features as well as value for money for a trampoline for my children, it became quite clear from reviews on the NET that VULY trampolines were a strong option.
We discovered that a local sport store in Wagga stocked them so we decided to go directly to the shop as we could get the trampoline that day. (School Holiday entertainment!!)
We were disappointed to find a SMALL defect in the Trampoline mat and took it back to the sports store the next day. The Store talked directly to Vuly and organised to get the mat replaced. The VERY next day the replacement mat arrived in Wagga from QLD. We had at least 2 calls from Vuly to firstly apologise, and also check that the replacement mat had arrived safely. Could not believe that Vuly were able to do this so Quickly....My children are now bouncing happily and what could have been dissappionting, was actually a very pleasant experience. VERY happy with the customer service from this company.