Warning to anyone that's thinking of using Fulham Funerals DON'T DO IT.

Fulham Funerals clearly do not care about families or the deceased.

we sent them an email, they called us to tell us they would investigate and then didn't call back and sent us an email fobbing us off.

Here is a summary of the email we sent.

[Redacted name] the driver. got lost, when he arrived he parked at the wrong house. He then unloaded the trolley and bought it into the house backwards.

He wasn't able to get the trolley into the room where my Nan’s body was.

He then provided me with a Death verification form with the wrong name written on it. I corrected this and told him the correct spelling. He assured me that he would make sure that was all corrected. – this was not.

tried to move my Nan but was unable too. I, my brother, and my cousin were needed to help move my nans body to the hallway.

[Redacted name] was very arrogant and said he could do it several times before he realised he couldn't. Once we got Nan onto the trolley in the hallway.

[Redacted name] then faffed about trying to get her body into a bag, My brother had to catch my nans head as Anthony was being very rough with her body and didn’t support her head at all.

I had to hold one end of the trolley as it was about to topple over. This whole episode was very distressing on my Grandfather who had just lost his wife of 62 years.

[Redacted name], then returned on the Thursday to help with the planning of the service etc. And all the paperwork in his handwriting was written again with the wrong name when I asked him why it was still incorrect he told me that it was the office girls job not his to correct it.

[Redacted name] made it very clear during the conversation that we needed to pay in full before the funeral or we would get an additional $495 "admin fee"

He said cardboard coffins are annoying as they get stuck in cremation flutes, this was extremely upsetting for my Grandfather who then left the room in tears as all he could think of was my Nan being stuck in the flutes.

The next I heard from your offices was Tuesday the 23rd When [Redacted name] sent me the invoice for the funeral.

She gave me 5 hours to pay the $5449.50 or I would incur the $495 fee, as the funeral was the following day. The invoice also still had the wrong name.
It then took a further 2 phone calls and 2 hours to get the correct invoice.

This was the 3rd occasion Fulham Funerals got my Nans name wrong.

we were given less than 4 hours to find $5449.50 and pay in full or we would have been charged what amounts to a late fee of $495.

The funeral then took place on the 24th of April. The coffin arrived damaged on the right hand side and the name plate attached to the coffin had the date of death 16/03/19 A full month wrong. When questioned about it [Redacted name] said "oh well not much we can do about it now"

we made it very clear to [Redacted name] on the 18/4 that Dates and Times where a big thing to my Nan and the fact it was incorrect was a massive blow to our family.

These are things a family shouldn't need to worry about when they are trying to say a farewell to their loved ones.

Overall I am deeply disappointed at the services my family has received. Your business prides itself on 30 years in the business and to have such a total stuff up with the important things like the person’s name, and date of death.