If you are looking for a vet that cares do not bother coming here. We had an emergency on Sunday and called them to try to get them to help but they told us to go elsewhere because they were full. When we drove past to EVH Emergency Vet Hospital in Wangara they were empty other than the vet on call. EVH Emergency Vet Hospital did all they could for my best friend but unfortunately due to the delay he passed away that day. If the vets actually cared at Vetwest my friend would still be with us. I would never recommend anyone go to these people if you love your pets. Take them to a vet that cares and will do everything they can to try and help. If you want a suggestion I highly suggest EVH Emergency Vet Hospital in Wangara. They are professional, caring and actually want to help animals in need.