I have placed several orders with Edisons over the last 12 months. mostly for chainsaws. some were good, some were bad quality. initially there service was ok, the bad version 1 SX92 they sent got replaced with a decent sx82.
so, I thought, ill order more stuff for a big job I need to do on the property . I placed order on 15th April, had my work address listed so that the heavy items could be dropped off at my work instead of taking another 1-2 days to get to the rural property we live on, hence saving time. I booked 1 week of very scarce annual leave from 24th April ( today ) to do the work. Nothing had arrived by last Friday , so I assumed delivery would be today , I thought , no problem, ill have to go into work to get the stuff. I called Edisons this morning to find out when delivery was going to be, and got told :
" Oh your phone number provided was not being answered so we just cancelled the whole order "
So, this phone number is not mine, its from a house we lived in many years ago and must have been a legacy one on my paypal account. Edisons had on file my current phone number ( mobile ) as they had called me on it several times in the last few months to sort out the dodgy sx92 saw. They also had my email address which I check hourly all day every day , after they had emailed me many times about the same issue over the last few months.
This was pretty disappointing , as a little bit of common sense would have solved this problem. not to worry I thought, maybe they will offer to courier them to me today ??? WRONG, they said " oh sorry we can process the order and it will arrive in 5-10 days time "
So, I need these parts ASAP and I have a tight schedule , so I thought i'd offer to be flexible , I have a couriers please account so I will offer to PAY for the courier delivery myself ( they refused as they said they only use Auspost for cost reasons "
I offered on the phone to PAY for Courier delivery, and guess what ..... THEY REFUSED . They gave a whole load of insane reasons " the courier wont wait at the desk, he might leave and charge us anyway , things go " missing " with couriers...... !!!! "
This is utter RUBBISH. Couriers please are SUPER reliable . I send 10K Items with them all the time and full tracking and signature is possible....
Edisons are USELESS. Instead of working with a customer to solve a problem ( EVEN AT THE CUSTOMERS COST)
They simply refuse to deviate from their " standard procedures"
Heads up Edisons , this is the 21st century and people have lots of options. companies who WORK WITH customers to solve issues get more business, those who give silly reasons and refuse to help get reviews like this.
well done, you just earned your place at the bottom of the service ladder.

Approximate cost: $1000