Reviews by danielle-g166

This review is for DNS Removals , West End QLD

verified email - 27 Apr 2024

Extremely dissatisfied customer

I wouldn’t recommend these movers to anybody, firstly one of the movers did not speak or understand English, which was considerably difficult in being able to communicate which room the furniture needed to be placed in hence why we done a lot of the heavy lifting ourselves.
Significant damages on several pieces of furniture for example my brand new corner lounge bought 1 month before moving, now has a long black mark on the back of it which was hidden when placed in the new house. Fire pit now has a massive hole in it which was also hidden in the back yard out of view. Several furniture pieces have significant scratches that were not there before. I specifically told the two men who were moving my belongings to only fill the truck with the bigger items as the boxes etc we would move in our cars, this was to save on moving costs and then we would only need the movers for two hours costing us $500 but of course just another thing that they did not listen to as my son needed to call me to tell me the movers had said there will have to be two trips as they couldn’t fit everything on the truck as they had put all the boxes ( which they were not supposed to touch ) on the truck. So to sum up everything, what was supposed to be 2 hrs for $500 ended up being 7.5 hrs and $1400. Numerous damaged items and an extremely stressful move.
Will never hire again or recommend these guys to anyone.
I’ve moved from Sydney to Queensland with other movers and did not have one issue, but these guys couldn’t even move me 20 mins away without having nothing but issues.
Extremely dissatisfied with the service and found them to be sneaky to get extra money and hiding damages.
I only gave 1 star as 0 is not an option.

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