Our first experience here was a good one but the second was woeful and we will not go back or recommend these groomers. After waiting hours after appointment time, they still hadn't attended to our apparently very well-behaved small dog. We had to collect him as we couldn't keep him there longer. They offered the next day we come back with a measly $5 discount. Throughout the whole process they could NEVER get our dog's name correct even though it's clearly written on his tag. We then collected him and he was covered in white powder and they only cut half his hair!!! All they did was clip his back and around his eyes! We now have to take him somewhere else to get finished as he looks ridiculous and unhappy with the poor service. We left with them calling our dog yet again another name.