I don't even know how they can call themselves a business. I booked my pets to fly from Adelaide to Melbourne. Dogtainers had 3 months to book flights I had to continually call them asking what was happening. Each time I called I was on hold for 20 minutes. No one ever returned emails. It got to within a week of my pets needing to fly no one had called me asking for payments etc. So I called nothing was organised and I had to source my own kennels. Absolutely pathetic company And i will never ever deal with the again. Never return emails and don't organise anything. Good riddance dogtainers you are a pathetic waste of space.