Reviews by connyv

This review is for Design A Robe, Cammeray NSW

verified email - 05 Apr 2018

Very dissappointing!
Please consider another company and do not use this business! Post customer service is non-existent.
Great service at the quoting stage, but once the job is locked in, terrible customer service. Communication is very poor, no emails and very few phone calls were ever returned.
Our project scope consisted of three parts, the main new wardrobe, additional shelving for this new wardrobe and additional shelving for an existing wardrobe.
Our large new wardrobe was installed late last November 2017, finishes are satisfactory, but the additional shelves were missing. There is also a gap between the wardrobe and the brick wall on both sides that needed attention.
The additional shelves for our existing wardrobe were installed towards the end of the day; the workmanship was very poor; the shelves did not fit properly and the holes that were drilled – too large, all was done in a hurry. Shelves kept falling down. (Ultimately, my husband and I bought L-shaped steel brackets and secured all shelves ourselves.)
At the end of installation day, I was assured superior, post-customer service (as outlined on their web site) and that all would be completed in due course. Note, we had paid in full.
Since late November last year none of my emails have been acknowledged or responded to, and none of my many calls have ever been returned; no one has contacted me about outstanding project matters. The one time I did speak to the installer about delivery of outstanding delivery of shelves on a particular date, this did not happened.
Take note Elias, both remain unfinished and incomplete to date.

Approximate cost: $5000

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