Made online booking and told to wait for confirmation. The day before the flight I rang to check - was told the employee dealing with it ‘went away for a few days and forgot about it’…. Made alternate booking a week later & pup was picked up from breeder at 6am for 9am flight. Pup taken back to breeder at 4pm (10hours later) starving, dehydrated & stressed. Phone message left saying flight had been cancelled - no explanation why pup was left in cage at airport for 10 hours….. alternate flight then booked. Pup flew from Sydney to Adelaide and was left on the tarmac and not loaded…. No explanation other than a phone message saying he will be taken somewhere and be delivered two days later. I contacted the airline who said they would take the dog on a flight that afternoon…. Dogtainers told me it getting close to knock-off so they were interested in getting him on the flight. Puppy was lodged with an unknown person for two days and I’m not allowed to know where or who it is with…. Unethical and unprofessional behaviour. DO NOT USE .