Offer free postage to send phone to them. Phone was fixed and returned promptly and work appeared to be satisfactory. HOWEVER, booked a screen protector, received phone back without one. Screen got damaged again so I called them to confirm that I had booked the screen protector. They told me that they don't stock screen protectors for all types of handset and didn't stock one for the phone I sent. There is nothing on their booking screen to say so, which is misleading, and there was no communication from them to say so, so I was expecting something they couldn't and wouldn't provide. They simply just didn't provide one. When I called them to discuss they didn't want to talk over the phone, just told me to send an email from their website which they have not replied to. Will not be using them again.