Reviews by cathys206

This review is for Halwest Property Services, Perth WA

verified email - 29 Dec 2021

DO NOT HIRE THIS BUSINESS!! I hired them for a vacate/end of lease clean for a 4x2 house including windows inside and out. I got a phone call the morning of the clean advising they would be 1.5 hours late. It was over 2.5 hours before they showed up and then claimed to have "finished" the clean 1.5 hours later. No windows were cleaned. Cobwebs were left in the bottom of cupboards and those cupboard floors weren't cleaned. The rangehood filters weren't cleaned - when I removed one, dead bugs fell out. No spot cleaning was done on walls. When I complained to the business owner he arranged for the cleaner to go back to the property. Again they were half an hour late. All she did was wipe over surfaces with a wet rag leaving water smears over all surfaces including windows. No squeegee was used on the windows and no drying off of the wet surfaces. No flyscreens were removed to clean the external windows. The owner claimed this is stated in their terms and conditions, however, these were not emailed to me as per the information on their website that they would be included in the confirmation email.

I have used a number of cleaning services over the years and this is truly my WORST experience ever. Use anyone else apart from this business. No property manager would ever accept this standard of cleaning when handing back a property at the end of a tenancy.

Approximate cost: $575