31/5/12 signed up and paid $500 deposit to install 3 KW Solar Panel system with True Value Solar. 14/11/12 cancelled installation and requested refund of $500 paid (some 24 weeks later) after multiple phone calls and emails, on my part, failed to see an installation date come to fruition. TVS refused to refund our deposit of $500 even though they failed installation commitment of 8 to 12 weeks. We decided to forfeit the $500 paid by us and chose to go with ANOTHER COMPANY. We figured we had endured incredibly bad service by TVS pre installation what chance did we have, service wise, post installation. We have now had a 3 KW Solar Panel system installed by ANOTHER COMPANY and time taken from quote stage to installation and feeding power into the grid was three weeks. I have nothing positive to say about True Value Solar, their phone etiquette and email responses leave a lot to be desired.

Approximate cost: $500 lost