I purchased quite an expensive watch. Once I got it home and tried to set the time, I realised the winder was broken (perhaps that’s why they didn’t set the time for me when I bought it?) and it couldn’t be used. I went in the very next day. Was offered a different watch or to send it off for repairs but I needed it as a Christmas present and couldn’t wait for repairs. Asked for my money to be returned and was treated so rudely I was truly shocked. Talked over me, mocked, disrespected. When I pointed out the consumer affairs requirements she said ‘So take me to VCAT then!
I went out of my way to support a local business but I will never shop there again. It was the way I was spoken to that is the most upsetting part. I would never speak to anyone like that. Be very careful if you purchase there as you will not be likely to be treated kindly at all if there is a problem.

Approximate cost: $600