Reviews by brettt922

This review is for Blank Clothing, Burwood East VIC

verified email - 11 Dec 2023

Terrible sizings and terrible customer service

I ordered 4 shirts. All medium. When they arrived, I tried them on and they were huge. I would estimate XL, though they were marked M-Medium.
I contacted customer service who at first didnt believe me, then instructed me to take photos and measurements of the items. I did this and they replied that the measurements were within the allowed amounts.
I purchased these shirts as BlankClothing market themselves as great fitting shirts, but they are worse than $5 shirts at discount stores.
The sizings are wildly off.
Customer service then told me that I could get store credit. No, according to their own T&C's I am entitled to a full refund. After much negotiation, I ended up getting a refund, but I had to pay for the postage. I then asked for a refund which took 2 more weeks after the tracked parcel arrived back at Blank Clothing.
So, after a total of 6 weeks I am $12.99 to the worse and have nothing to show other than poor customer service, delayed emails, delayed refunds etc etc
Terrible fitting clothes, and terrible customer service.
Zero Stars

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