I have been a customer of Guys Grooming for a number of years now and have always been completely satisfied with the service I have received on every occasion.
I am based in Melbourne. I always get my hair cut and colored when I am in Perth as I have
never felt more relaxed in a professional environment as I do at Guys Grooming.
On this occasion I called to make a booking for Saturday and I found out that the salon closes at 4. When I called the salon Rochelle answered and tried her best to help me with this situation. Rather than informing me I could only have a cut or colour she arranged an appointment for a hairdresser to cut my hair then stayed back almost an hour after the salon closed to finish off the colour.
I honestly have never witnessed such a dedicated level of customer service from anyone before.
Being in the service industry I understand how challenging day to day operations can be and that feedback is very minimal if at all existent. Thank you to Rochelle and the team at Guys Grooming.