I purchased a OnePlus 10 Pro mobile phone via their website in early March 2022, however when it arrived the could not be used as it had a Chinese operating system. It was clearly a major issue and I requested a refund. BexecTech arranged a collection from my home (to their Hong Kong office) and acknowledged the issue but declined to process a refund citing that original items were missing.

After numerous emails back and forth (I was to discover they have a fake Australian address and contact number which belong to a shell company), they eventually advised the items missing were two small packaging items being a plastic phone cover and the white plastic clips keeping the charging cord in place during transit. Australian consumer law is very clear that packaging does not need to be returned if there is a major fault. All other hardware and packaging items were returned regardless.

They then returned the phone against my request stating they had fixed the firmware issue however the phone arrived back with the same Chinese operating system. Running out of excuses, they even stated it was my fault for knowingly purchasing a Chinese made phone that I should have also known had a Chinese operating system. This is equivalent to stating that Samsung phone users need to be from South Korea to use it. I have also used the previous models of the phone without a problem.

The company continue to promote and market itself as a business built for ‘local Australians’ but they have no physical presence here and have a blatant disregard for local consumer law and practices.

Please avoid.

Approximate cost: $1250