Coles insurance have been delaying a settlement for almost 1.5 years now for our home insurance. My wife and I call every week and get delayed time and time again. Constant excuses, disrespect and going around in circles. The amount of mental strain this has caused let alone the fact that our kids and us have been living in mould this whole time which is spreading through the whole house. Every time we speak to someone they are shocked we have waited so long, they often pretend to help and say they will sort it out but nothing ever happens.
Their building team doesn't want to do the job because it's too hard but yet they offer a small percentage of what it will cost us to get it fixed by any other builder.
The premium has also gone up so much since we started with them. We just want this resolved!!!