Was told on first inspection that customers could keep mulch from cut tree parts which is why I went with the company. On the day they said that they were unable to access my driveway/front yard and they took the mulch with them. This could have been avoided if they would have inspected the place properly. They did what they said they would do, site was a bit messy but I guess that's part of the job of moving large branches around. Communication on the day via sms was good.