Academy Funerals are NOT a member of the Funeral Directors Association. So their operating standards, conduct and business ethics are not subject to any industry standard or benchmarking. This means that they can basically treat you and your family however they want to without being held accountable by any industry body. Please do not use them. Academy Funerals involved itself in private family matters and in doing so breached confidentiality and failed to pass information on to me which resulted in my daughter not being cremated for some 5 months after her passing as she gradually decomposed in their care. Thanks to the Coroner for providing corrected information and the Supreme Court. this was resolved no thanks to Academy Funerals. I hold no trust in this company and its owners as they say one thing and do another.